Contour Airlines at PGA still flying a full schedule

Photo courtesy of Contour Airlines.

'Contour has not changed any service at all'

By Krista Allen
Lake Powell Chronicle

PAGE – While nations across the globe have imposed travel restrictions to curb the spread of the novel coronavirus, forcing airlines to cancel most flights and temporarily reducing staff, Contour Airlines at the Page Municipal Airport is still flying a full schedule, said Page City Manager Darren Coldwell.

“Contour has not changed any service at all,” Coldwell said in an interview Monday evening. “So, they are still up and running and they have not had direction from the heads that they have to discontinue, since they’re a regional.

“There hasn’t been any talk having to discontinue any services.”

Contour is actively monitoring the COVID-19 outbreak and will comply with any recommendations made by the Centers for Disease Control and Prevention and the World Health Organization, according to the Contour website.

“As always, the safety and wellness of our customers and crew members (are) our primary concern, and we will continue to make decisions with this in mind,” Contour’s latest travel advisory reads. “We have not canceled any flights or suspended routes due to the coronavirus, and plan to continue our regularly scheduled service.”

Out of concern for Contour customers, the policy regarding flight changes and cancellations has been altered: change and cancellation fees have been waived for all bookings made before March 10 and will be waived for all current bookings until further notice.

Non-refundable tickets may be canceled and credit for the full value of the ticket applied to a “future travel voucher,” which are valid for future travel up to one year from the original purchase date. The FTV must be used by the individual named on the ticket.

“Hopefully, this change in policy will provide our customers peace of mind so that if circumstances change, they can alter their plans without penalty,” the advisory reads.

“Contour staff members regularly clean and disinfect the aircraft to ensure a clean cabin environment for all passengers. At this time, there have not been any reports of a Contour customer testing positive for the (COVID-19) after being a passenger aboard one of our aircraft.”

Coldwell added that Contour flight prices have not dropped. Avis car rental at PGA is also still providing service.

“We wanted to let you know that we are vigilantly implementing enhanced protocols to ensure your safety,” reads a response to COVID-19 on the Avis website. “We are closely monitoring the guidance of the WHO and the CDC regarding the spread of the virus. Our focus is to ensure we meet customer needs while doing our part to keep you, our employees, and our communities safe.”

Avis employees are enhancing the techniques used to clean Avis rental cars after each rental.

“In particular, we are paying special attention to interior customer touch points, such as seats, steering wheels, door handles, and other hard surfaces. We are also cleaning our facilities frequently with recommended sanitizing products.

“In addition, we are taking steps to ensure the welfare of our employees. This includes instructing employees who feel ill to stay home and consult their healthcare providers. We are also urging all employees to be vigilant about frequent handwashing.”